On top of that purchase another ring that was more money & pay the difference. I would never try & return something that I personally ruined, it’s not my character. No one no matter who you are & or work for will/should ever Insinuate something I did. No your not polishing & or cleaning them because as I just tried on several & the sales girl Caitlin clearly just put them back in the case.
You can't tell me after each customer trying rings on in the store your polishing the rings that you clearly put back in the case after being tried on from person to person, being stacked with other rings, placed on the counter, etc. I was actually purchasing a more expensive ring paying the difference in price which was more money, not them owing me money for a cheaper ring. She tried to make an issue which was & should not have been. Didn’t know that is not allowed as per PANDORA policy. There was nothing wrong with it other than my middle and pinky fingers getting scratched from the side, I wouldn’t have known that if I didn’t try it on. As she came back to tell me they were willing to exchange it out as she will clean the ring. I told her no I want it written down so she went to another counter in the back of store I guess to get a hold of the District Manger, as well as trying to scare me with notifying mall security. Who even says and or does that, you politely write it down for customers when they ask. As I asked for the corporate phone number to call & complain she gave me the Pandora book, told me it was in there. So she proceeded to say she will reach out to the district manager at 11:00 am to see what she can do. Your not going to treat any customer like this especially me and be allowed to get away with it. The ring was not ruined and if I walked away instead of letting my voice be heard letting Tracy the Manager know she was wrong for saying & Insinuating that I actually wore the ring in which I did not. Once is enough a customer should not have to repeat themselves and you take it that you don’t believe them. First off you don't do that to any customer. She kept Insinuating that I ruined the ring.
I kept saying to her I have not worn the ring. She said because of this it can not be exchanged and or taken back. I didn't like how scratching it felt against my other fingers. I explain to her the ring was not even worn, but yes I did try it on and place it back in the box ( guess this is not allowed to happen only in the store it is allowed). The Manager Tracy inspected the ring and determined that it was worn and kept Insinuating (suggest or hint in an indirect and unpleasant way) that the ring was ruin with scratches and dirty. I decided to exchange it out and get a different ring. I did not know this is not allowed as the PANDORA policy. Upon receiving my gift, I did however try the ring onto see if it fit and how I would like it.
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